
Service Design for People Flow Solutions
As a part of the KONE India design team and KONE global service design team
Overview
KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. It aims to make people’s journeys safe, convenient and reliable, in taller, smarter buildings.
People Flow Intelligence
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Research to identify the pain points and opportunity areas.
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Workshops for the discovery and validation with the users.
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Workshops for better alignment within internal stakeholders.
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Proof of concept validation with the users and internal stakeholders in the form of interviews, focus group discussions, and workshops.
24/7 Connected Services
I was involved in a research study to optimize the end-to-end process of connected services.
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Research planning and alignment with global teams.
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Interviews with the various teams and front-line staff.
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Research synthesis and insights generation
Read more about KONE 24/7 connected services